Store Policy
We strive to ensure prompt and reliable delivery of your purchases. Orders are processed within 1-3 business days and shipped using The United States Postal Service & UPS. For orders with customization please allow for a delivery window of up to 4-6 weeks. Returns and refunds for handmade-to-order pieces are offered in cases of shipping damage, missing or lost items, or when the piece, intended as a gift, couldn't be received due to the recipient's unforeseen passing. Details can be found at our Warranty, Shipping & Returns page.
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Warranty details are provided in writing and placed inside product packaging.
Customer Care
We are committed to providing you with sincere and attentive customer service. Every interaction with us is an opportunity for us to demonstrate our dedication to your satisfaction. Our team is always here to listen and offer efficient solutions. You're not just a customer to us; you're an essential part of The Handmade & Artisan Community.
Privacy & Safety
Information Collection: At FuegoFrank.com, we collect personal information when you use our services, make purchases, or interact with our website. This may include your name, contact details, payment information, and any other data you choose to provide.
Data Usage: The information we collect is used to process transactions, improve our services, and communicate with you. We may also use this data for internal analytical purposes to enhance user experience.
Data Sharing: FuegoFrank.com does not sell or rent personal information to third parties. We may share information with service providers who assist in our operations and with legal authorities if required by law, only with a warrant will FuegoFrank provide any information to any and all government or law enforcement agency.
Data Security: We are committed to protecting your data. Our website employs robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
User Rights: You have the right to access, correct, or delete your personal data. Please contact us if you wish to exercise these rights.
Policy Changes: FuegoFrank.com reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Information: For any questions or concerns about our privacy practices, please contact us at FuegoFrankCreations@Gmail.Com
Wholesale Inquiries
Please contact us at FuegoFrankCreations@Gmail.Com for all wholesale and volume ordering.
Payment Methods
Due to continued E-Commerce regulations changing, our payment options may change without notice. Please refer to the checkout cart for the most up to date payment options.